Field Service Engineering

The Value of Field Engineering Services

UCC offices are strategically located throughout the world to meet the  progressively complex challenges and demands of our customers. Our Field Service team is made up of Field Service Engineers, Technical Service Engineers and In-house Service Specialists who partner with our customers to ensure they receive exceptional service in every aspect of the project. From installation and startup, through preventative maintenance and parts inventory management, our team is ready to provide the high-level, local support and seamless project execution that has come to be expected from UCC.

Benefits

  • Installation and Startup
  • PLC/logic Troubleshooting Assistance
  • Operator Maintenance Training
  • Preventative Maintenance and Pre-Outage Assistance
  • Parts Inventory Management
  • Outage Support
  • Emergency Assistance

Capabilities

New Systems

UCC Field Service Engineers provide vital knowledge and experience that is necessary to make the assembly and installation of your new system smooth and on schedule. Our Field Service Engineers are recognized as leading experts who serve as a single point of responsibility from installation through startup, simplifying the customer interface and coordination which can avoid cost overruns.

System Improvements

UCC’s Field Service Engineers are available worldwide to ensure your plant will receive expedited service no matter where you are located. With thousands of replacement parts in inventory, our customers can take advantage of fast turnarounds and oftentimes, next day deliveries which can minimize downtime. UCC will be there to support your system for its active service life providing exceptional and timely service whenever needed.

  • Preventative Maintenance
  • Pre-Outage and Outage Assistance
  • Parts Inventory Management
  • Emergency Assistance
  • Operation & Maintenance Support

Experience & Expertise

UCC’s Field Service team is backed by nearly a century of experience and expertise in material  handling and pollution control technologies. We understand the complex and challenging needs of our customers and pride ourselves on delivering high-quality, reliable solutions that respond to change and ensure dependable system performance.

  • Installation & Startup Assistance
  • Operation & Maintenance Training
  • Construction Management

“They provide us with great support after the sale.  We don’t have many vendors that do that.”
– Eastern Utility

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